Right of withdrawal (ångerrätt)

1. The 14-day right

If you buy as a consumer, you have 14 days from the day the contract was made — that is, the day your payment went through — to withdraw from the purchase without giving any reason and without any penalty.

We sell digital content delivered online, not a physical product, so there is nothing to return. Withdrawal simply means we cancel your access and refund your money.

2. When you give the right up

Most people want to start studying straight away. The law allows that, but it means the right of withdrawal disappears, and it can only disappear if you actively agree to two things at checkout:

1. That you expressly ask us to begin delivering the content immediately, during the 14-day period.
2. That you understand and accept that you thereby lose your right of withdrawal once delivery has begun.

Both are separate checkboxes, empty by default, shown before payment. We record the moment you ticked them together with your order and repeat the confirmation in your order email. Because access opens the instant your payment succeeds, both are required to buy online. If you would rather keep the full 14 days, email support@technivo.se and we will arrange access that starts after the withdrawal period instead.

In practice: once you have ticked those boxes and your access has opened, we are not obliged to refund you under the right of withdrawal. We may still choose to, and we do so readily when something on our side did not work.

3. How to withdraw

Send us a clear statement that you are withdrawing, before the 14 days are up, by email to support@technivo.se, or use the withdrawal button on this page (sign in first). Any clear wording is enough — you do not have to use a form. Sending the message before the deadline is enough; it does not matter when we read it. The button applies only while you still have ångerrätt. If you ticked both boxes at checkout for instant access, the 14-day right does not apply; complain about faults by email instead.

Please include your account email address and, if you have it, the payment reference from your receipt, so we can find the order.

Send to

support@technivo.se

Seller

Technivo AB, org.nr 559363-7639

Address

Brommavägen 4, LGH 1302, 169 30 Solna, Sweden

4. Standard withdrawal form

You may, but need not, use the standard form below. Copy it into an email, fill in the gaps, and send it to us:

To Technivo AB, Brommavägen 4, LGH 1302, 169 30 Solna, Sweden, support@technivo.se: I hereby give notice that I withdraw from my contract for the purchase of access to MinKörkort. Ordered on: ____. Consumer's name: ____. Consumer's address: ____. Account email: ____. Date: ____.

5. What happens next

• We refund everything you paid, without undue delay and no later than 14 days after we receive your notice.
• The refund goes back through Stripe to the card or method you originally paid with. It costs you nothing.
• Your paid access ends when we process the withdrawal.
• We will confirm the refund by email.

6. This is not the same as complaining about a fault

The right of withdrawal is about changing your mind. Separately, and regardless of whether you gave up that right, the service must work as described. If your access does not unlock after payment, a mock test is broken, or the content is not what we promised, you can complain (reklamera) for up to three years under the Swedish Consumer Sales Act.

Email support@technivo.se and we will fix it, reduce the price, or refund you as the situation requires. See section 7 of our Terms of Service for the details.

7. Contact

support@technivo.se — writing "Withdrawal" or "Ångerrätt" in the subject line helps us handle it quickly.